Frequently Asked Questions about Online Giving

Open your heart without opening your checkbook


Q. What are the major advantages of online giving?
A. Online giving is all about convenience for you and consistency for the church. Online giving eliminates frequent check writing and helps members stay on track with pledges even when they are unable to attend services. The church in turn benefits from much-needed donation consistency and a reduction in the volume of check and cash contributions that must be handled and manually processed in the church office. In addition to adding a level of accuracy and efficiency to the handling of contributions, this is also a direct cost savings to the church.

Q. How does online giving work?
A. Contributions are transferred automatically from your checking or savings account to the church’s bank account per your request: weekly, monthly, bi-monthly or a one time donation.

Q. How are my automatic contributions deducted and transferred?
A. First, you complete the online authorization form indicating the amount you wish to contribute on a regular basis. Contributions are then transferred through the Automated Clearing House (ACH) network—the same network already used by families to make mortgage and utility payments or to receive payroll earnings and Social Security income. Online giving goes by other names including Electronic Funds Transfer (EFT), automatic payment, or simply, ACH.

Q. When will my contribution be debited from my account?
A. A debit to your account will occur on the date(s) you specify on your authorization form.

Q. How will I keep track of contributions in my check register?
A. Since your contribution is made at a pre-established time, you simply record it in your check register on the appropriate date. Electronic contributions will appear on your bank statement.

Q. What can I use to prove I made a contribution?
A. Your bank statement will show an itemized list of electronic transactions that can be used as proof of your contributions.

Q. Is giving online risky?
A. It is certainly less risky than writing checks or carrying cash to church. To process electronic donations, the church uses Vanco Services, LLC—an established and highly-regarded company that moves funds directly from church members to the church on the same day without any delay. Vanco processes contributions for more than 10,000 churches and nonprofit organizations.

Q. How much does online giving cost?
A. It costs you nothing and it costs the church very little. It is the lowest cost method of transferring funds.

Q. What if I try electronic giving online and don’t like it?
A. You can cancel your authorization at any time by logging in to your profile and making the
necessary changes to your online giving choices.

Q. How can I sign up for online giving?
A. Online giving can be done through the church website, www.willowhill.org, click on the tab (Online Giving). Then click on the “Give Now” button and complete the information needed.

Q. Do I have to set up a login and password for Online Giving.
A. Everyone who would like to see their giving history online will need to have a login and password.

Q. How can I participate in the offering during worship services?
A. You can contact the church office to request “I give electronically” cards that can be dropped in the offering plate as a display of symbolic giving.

Q. Who can I talk to if I have more questions?
A. You can contact Kathy Thompson at the Willow Hill Church Office (309-383-2700).
 
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